We want to hear when something goes wrong, and when you have an idea to make things better. Every message gets a reference number and a reply.
Fair, confidential and on time.
Send the form below, email info@icrqsh.com or speak to any member of staff.
You get a reference number straight away, and we confirm receipt within 2 working days.
A manager who was not involved reviews what happened and may contact you for more details.
We send you a written response with our decision and any action we will take, within 10 working days.
Ask for a review by ICRQ senior management. For qualifications, you can then take it to the awarding body.
If you think an assessment, exam or inspection result is wrong, choose Appeal against a result in the form and tell us which course or report it is about. Please appeal as soon as possible after you receive your result. For awarding body qualifications (OTHM, IOSH, AOSH UK, Hiqual UK, OSHAS, ACTVET), we follow that body's appeals procedure, and you can ask the awarding body to review our decision.
Only the staff who handle your case see it. Making a complaint or an appeal will never affect your training, your assessment or our service to your company. See our privacy policy.